| Product Information |
| 1. What materials are used in your jewellery? |
| Silver Jewellery: 925 Silver |
| Gold Jewellery: 9ct yellow gold is 37.5 % pure gold |
| White Gold Jewellery: 9ct White gold is an alloy made from a combination of metals: Gold (AU) 35%, Silver(Ag) 42,5%, Palladium(Pd) 10%, Rhodium(Rh) 5% (Plated to give it a white appearance), Zinc (Zn) and other metals 5% |
| Rose Gold Jewellery: 9ct Rose gold contains 37% pure gold and 43% copper & 20% alloys |
| 2. How do I know my ring size? |
| Please use the size guide provided under Helpful Tips to assist you with verifying your size or visit us instore to assist you. Learn More
|
| 3. Are your gemstones natural or synthetic? |
| We stock both natural and synthetic gemstones , for more info on Diamond and Gems Learn More
|
| 4. Can I customize or personalize a piece of jewellery? |
| Yes we have a jeweller to assist us in this regard, kindly enquire instore or via email. |
|
| Ordering and Shipping |
| 1. What are your shipping options and costs? |
| Instore collection and Direct delivery, Free delivery for orders over R999 |
| 2. How long does shipping take? |
| Delivery lead time is 5-7 days from placing your order |
| 3. Do you offer international shipping? |
| Unfortunately no, we only ship in SA |
| 4. Can I track my order? |
| Our preferred courier of choice is The courier guy, orders can be tracked via their website with the waybill number provided. |
| 15. What should I do if I receive a damaged or incorrect item? |
| Contact us immediately via email @goldstonen@outlook.com , our customer service agent will gladly assist you. |
|
| Returns and Exchanges |
| 1. What is your return policy? |
| We will assist you with a return within 10 days of receipt of the item, Click for more info on our return policy.
|
| 2. How do I return or exchange an item? |
| You can return instore or contact us to arrange a collection. |
| 3. Are there any items that cannot be returned or exchanged? |
| Earrings due to hygienic purposes and items that have been damaged, misused or mishandled by the customer. |
| 4. How long does it take to process a return or exchange? |
| This is resolved within 3 working days at most. |
|
| Care and Maintenance |
| 1. How should I care for and clean my jewellery? |
| Please refer to our Jewellery care page to better guide and assist you: Learn More , preferable use jewellery cleaner that can be purchased instore. |
| 2. What should I do if my jewellery gets damaged or needs repair? |
| Contact us we can advise and assist you further with sending the item to our jeweller for a quote. Click here for our contact page
|
|
| Pricing and Payment |
| 1. What payment methods do you accept? |
| Visa, Mastercard, EFT, Mobicred, PayFlex Click here to get more info
|
| 2. Do you offer financing or payment plans? |
| Mobicred |
| 3. Are there any hidden fees or taxes? |
| No hidden fees or taxes |
|
| Security and Privacy |
| 1. Is my personal and payment information secure on your site? |
| Yes our website is secure, protect by Shopify, we use peach payments which is also a secured payment method. |
| 2. How do you protect my privacy? |
| Shopify has special structured policy and procedures in place that protects customers info. |
|
| Additional Services |
| 1. Do you offer gift wrapping or special note? |
| Yes we do, you can add a note or comment we will add this to your package and gladly gift wrap the item if preferred. |
|
| Company Details |
| 1. Where is your company located? |
| Montana Park, Pretoria, Kolonnade Shopping Centre |
| 2. Do you have a physical store? |
| Yes , at the Kolonade Shopping Centre |
| 3. How can I contact customer service? |
| ✉: goldstonen@outlook.com |
| ☎: 012 548 9754 |
